Customer Support Hours
Monday-Friday, 8am-5pm pst
Contact Customer Support
Find My Order Status
Terms of Service
How can we be of service?
example: "where is my order?" or "what size should I order?"
About Serpent Urban Clothing
Can I send you artwork to print?
How do I contact you?
Who is Serpent Urban Clothing?
Accounts & Login
How do I change my billing information?
How do I change my email address?
How do I change my password?
Checkout & Shopping
Can I buy an "Out of Stock" item?
Can I get a catalog of your artwork or products?
Can I get a refund if the items I bought go on sale after I buy them?
Orders, Shipping & Delivery
Can I use a mail forwarding or Skybox service?
Do you ship to international locations?
How does FedEx International Mail work?
Product & Sizing Information
My shirts are awesome! How should I wash them?
Tell me more about art prints!
Tell me more about backpacks!
Returns & Exchanges
How do I return a wrong or defective item?
What happens if my package gets sent back to you?
What is your return policy?
Payments & Discounts
Do you offer Gift Cards?
How do I use my coupon?
I have 2 coupons! Can I use them both?
Special Contents & Submissions
How are winners chosen?
About Tees & Printing
Are there any limitations to Direct To Garment printing?
How long will I wait for my tee to be printed?
Is your direct to garment printing method environmentally friendly?
Opening A Store
Do I need a Serpent Account to apply for a store?
How do I open a store at Serpent?
What happens if my application gets accepted?
Setting Up Your Store
Banners are a bit wonky for me, what is going on?
Can I customize my store?
What happens if my store is approved?
Can I edit a product?
Can I sell the design outside DBH as other items? poster, etc
Can I take down my design anytime?
Promoting Your Store
Are descriptions important?
Are there any other places I can show off my tees?
Can I ask other people to promote my store?
Payments & Earnings
Do sales or discounts affect the royalties I'm paid?
How and when do I get paid?
How do I know what I have sold?
Can I upload my previous Shirt of the Day winners?
How many products can I have?
What happens if I upload ripped, stolen or copyrighted art?
How do you choose the winners?
How to Activate Your Store
How to Add a Product
How to Apply for a Store
Ambassador Program Help
Who Can Be an Ambassador
I don't have a store on serpenturbanclothing.com, can I still be part of this program?
I have a store on serpenturbanclothing.com. Can I promote my own store or products?
Becoming An Ambassador
After completing the application process, how long do I have to wait for a response?
I applied to your program, but I was auto declined. Why is this?
In the application, what does ''Are you registered for Indirect Tax'' mean?
Your Tracking Link
My special link is very long. Does it track correctly with link shorteners?
How do I get paid my commission?
I can see in my dashboard that I've made a sale. When do I get paid my commission?
More information related to commission payments
THESE ARE REAL REVIEWS
FROM REAL SHOPPERS
The quality is good. size approached. very happy! thank you
On The Great Wave off Kanagawa Socks
Order 1-2 sizes up!!!
Great material and awesome colorsn
On Big Eye Monster Leggings
Wow! Thank you! I always needed to write on my blog something like that. Can I implement a portion of your post to my site?
On 90s Paper Cup Hooded Jacket
Really very beautiful, well drawn, not transparentn
On Dark Green Dragon Scale Printed Leggings